Just noticed that F&E countersheet BRAVO isn't listed in the store. Is this an oversight, or is it out of stock?

By Jean Sexton (Jsexton) on Saturday, August 04, 2018 - 02:02 pm: Edit

From Leanna: It is not out of stock, but what we have left needs to be kept for selling the complete game.

By Jean Sexton (Jsexton) on Monday, September 02, 2019 - 03:02 pm: Edit

There has been a Denial of Service attack on our online shop. We are working on getting it back up.

By Mike Dowd (Mike_Dowd) on Monday, September 02, 2019 - 03:14 pm: Edit

(guessing here), but you think that it might be revenge for blocking the bots?

By Steve Cole (Stevecole) on Monday, September 02, 2019 - 07:14 pm: Edit

It could be anything. It originates in a foreign country.

By Jean Sexton (Jsexton) on Tuesday, September 03, 2019 - 05:14 pm: Edit

The shopping cart is back up.

By Lawrence Bergen (Lar) on Wednesday, April 29, 2020 - 10:24 am: Edit

Hi Jean is it possible to update the cart for consistency so that each module/expansion rules product has a year listed?

Example:
SFB Silver Anniversary Rulebook 2012
SFB Module T: Tournament War 2012
SFB Module J: Fighters! (No year listed)

F&E (Core) Rulebook 2010
F&E Fighter Operations Rulebook 2016
F&E Planetary Operations Rulebook (No year listed)

Also when I clicked ACTA I did not see book 2 listed, is it supposed to be on the cart?

By Jean Sexton Beddow (Jsexton) on Wednesday, April 29, 2020 - 10:30 am: Edit

We usually only add the date when there is a revision.

I think that ACTASF2 is only in PDF right now until we are sure all the typos have been caught.

By Oliver Dewey Upshaw III (Oliverupshaw) on Wednesday, August 12, 2020 - 10:05 pm: Edit

Is the Captain's Yeomen Product for SFB out of stock?

By Steve Cole (Stevecole) on Wednesday, August 12, 2020 - 11:11 pm: Edit

Yes

By Kosta Michalopoulos (Kosmic) on Wednesday, May 05, 2021 - 11:29 pm: Edit

It appears that, at this time, it is not possible to order products directly from ADB for shipment to Canada. I have been contemplating organizing another group order for the members of Battlegroup Toronto that may be interested in getting the various new products that have been published recently (or which are expected to be published soon). Is there any word on when the international shipment issue may be fixed?

By Steve Cole (Stevecole) on Wednesday, May 05, 2021 - 11:45 pm: Edit

Leanna is working on it, but the whole world has gone crazy on shipping. We cannot ship outside the US to anywhere without a stack of international shipping licenses that are bureaucratically difficult to get.

By Steve Cole (Stevecole) on Thursday, May 06, 2021 - 02:27 pm: Edit

Cross your fingers. Leanna got an updated software package from Stamps.com today and it seems to be processing foreign orders. Until they actually start arriving in foreign homes, we won't know for sure, but it seems to have solved the problem. The test package we sent by ParcelMonkey has been sitting in a London quarantine warehouse over four weeks now, and we have no control over what happens when the package gets to your country, but at least our country will ship it now, which they would not do before.

By Kosta Michalopoulos (Kosmic) on Thursday, May 06, 2021 - 04:38 pm: Edit

Progress! Sounds like it's time to email the members of Battlegroup Toronto to see what they would like to get from you.

By Zac Belado (Pixelgeek) on Thursday, May 06, 2021 - 04:51 pm: Edit

Yay!

By MARTIN HALL (Martinhall) on Sunday, June 20, 2021 - 07:16 am: Edit

Another question (now that Leanna has said that shipping is back on to the UK I am building up an order). If somebody orders The North Polar Republic Module E5 direct from you good folks (I want a printed book) am I right in assuming you get E:mailed a color .pdf file of the counters?

Assuming I have this right I would like to say this is a very good option for us UK folks you have created - a copy on your machines down the hall which match the paper size of everything else and will be bound but still enabling us to get color counters. Like me UK people might be able to use a works printer to do counters (one sheet) but getting booklets printed out professionally and in the right size in the UK, forget it.

By Steve Cole (Stevecole) on Sunday, June 20, 2021 - 07:24 am: Edit

I don't know about the counters but if you ask me when you order it I will send them.

By MARTIN HALL (Martinhall) on Sunday, June 20, 2021 - 08:48 am: Edit

Cheers

By Zac Belado (Pixelgeek) on Friday, June 25, 2021 - 04:24 pm: Edit

So when I attempt to access the online store I get this message

"Checking your browser before accessing starfleetstore.com."

and then I, for the most part, get stuck there. About 90% of the time on my main computer and about 50% of the time on my tablet.

Even when I do get in I often have it do a DDOS check on my machine while I am browsing.

That is clearly not how it is meant to work.

If you use their diagnostic tool

https://www.cloudflare.com/en-ca/diagnostic-center/

and run it against your site

https://www.cloudflare.com/en-ca/diagnostic-center/?url=http%3A%2F%2Fwww.starfleetstore.com

you'll see that there are several errors in the configuration that need to be addressed. Specifically the DNSSEC isn't configured correctly and there isn't a DS record indicated.

Someone will need to go into your Cloudflare settings and fix those as I can't be the only person this is happening to.

By Steve Cole (Stevecole) on Friday, June 25, 2021 - 11:50 pm: Edit

My Mac and my PC both go there in 5 seconds, no hang up.

By Zac Belado (Pixelgeek) on Friday, June 25, 2021 - 11:56 pm: Edit

Okay. There are still serious errors in the setup you need to fix

By Mike Dowd (Mike_Dowd) on Saturday, June 26, 2021 - 02:43 am: Edit

Zac, it works for me with no hitches...

By Ryan Opel (Ryan) on Saturday, June 26, 2021 - 09:46 am: Edit

Zac, my phone went to the site.

By Zac Belado (Pixelgeek) on Saturday, June 26, 2021 - 11:11 am: Edit

Not sure what you are trying to tell me Ryan. The fact that it works for you doesn't help solve the issue

By Steve Cole (Stevecole) on Saturday, June 26, 2021 - 11:16 am: Edit

Zac, if it works for everyone but you, maybe the problem is on your end?

I cannot say definitively that you are the only one having the issue, but we get lots of orders every day, no one but you has ever reported an issue, and no one can reproduce the issue you are having.

That seems to come down on the side of something in your system is the issue.

I did send your comments to someone to look at, but I haven't seen their reply yet.