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Federation Frigate Question
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Jim Lewis
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Joined: 25 Mar 2011
Posts: 121
Location: Campbell, CA USA

PostPosted: Mon Feb 06, 2012 11:20 pm    Post subject: Federation Frigate Question Reply with quote

I received my Squadron Box this afternoon, and was going over the minis. On the underside of the Frigate, what does this detail represent, and what color should it be? Forgive the quick iPhone photo...


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Scoutdad
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Joined: 09 Oct 2006
Posts: 4468
Location: Middle Tennessee

PostPosted: Mon Feb 06, 2012 11:27 pm    Post subject: Reply with quote

Jim:
Can't see too clearly from the photo, but IIRC - that is the drone launcher.

As for color, I painted mine the same color as the hull and then painted the actual launch port grey.
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Jim Lewis
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Location: Campbell, CA USA

PostPosted: Mon Feb 06, 2012 11:55 pm    Post subject: Reply with quote

Ah, makes sense!

Thanks Tony!
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djdood
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Joined: 01 Feb 2007
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PostPosted: Tue Feb 07, 2012 12:12 am    Post subject: Reply with quote

Concur with Scoutdad. All the "circle inside a rectangle" details like that are drone ports.

Couldn't find a good view of it on an FFG, but it does show up pretty well on this FFB render:
http://www.starfleetgames.com/images/Mongoose/Starline%202500/federation_FFB4-below.jpg
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Jim Lewis
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PostPosted: Tue Feb 07, 2012 12:32 am    Post subject: Reply with quote

That's it!

Working with the Frigate so far has been a bit disappointing. One of my nacelles is so soft that it bends with the slightest handling. The other is more solid, but both suffers from what appears to be serious mold-shift and are out of round. Both end caps are not recoverable. I also have two starboard nacelles.

It might be faster to scratchbuild replacements rather than attempt to clean them up.

Do you think Mongoose has plans to offer spare parts sets?
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djdood
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PostPosted: Tue Feb 07, 2012 12:51 am    Post subject: Reply with quote

I would say in the case of both the soft (not cured resin?) nacelle and the missing port nacelle, you should contact Mongoose customer service and request replacements. You paid for your mini, there is no reason for you to have to order spare parts to complete it.

My understanding is that they've been taking care of folks with issues like these with minis.
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Scoutdad
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Joined: 09 Oct 2006
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PostPosted: Tue Feb 07, 2012 12:56 am    Post subject: Reply with quote

I had one Fed CA with a "soft" nacelle.
When I contacted Matthew, he offered to replace it. I haven't received it yet, but hopefully its in the mail.
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Jim Lewis
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PostPosted: Tue Feb 07, 2012 1:11 am    Post subject: Reply with quote

Good advice, I'll contact Mongoose too.
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Nissei
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Joined: 07 Feb 2012
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Location: Eastern Pennsylvania

PostPosted: Tue Feb 07, 2012 4:08 pm    Post subject: Reply with quote

Jim,

I had similar problems with my Federation squadron set. I contacted Mongoose publishing (sales department) with the list of parts needing replacement, received a prompt email (w/i 12 hours), and was advised that their warehouse would be instructed to send me replacement parts. Now I'm just waiting with my fingers crossed.
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Jim Lewis
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Joined: 25 Mar 2011
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Location: Campbell, CA USA

PostPosted: Tue Feb 07, 2012 4:59 pm    Post subject: Reply with quote

Nissei wrote:
Jim,

I had similar problems with my Federation squadron set. I contacted Mongoose publishing (sales department) with the list of parts needing replacement, received a prompt email (w/i 12 hours), and was advised that their warehouse would be instructed to send me replacement parts. Now I'm just waiting with my fingers crossed.


Yes - thank you all. Matthew sent me an email last night, passing it on to the people in the service department who can send me replacement nacelles. Prompt and professional - I'm keeping my fingers crossed too.

My DN, CA, and CL are in pretty good shape, so I have something I can get into while waiting. BC - that's gonna take some work...
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Nissei
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Joined: 07 Feb 2012
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PostPosted: Thu Feb 09, 2012 11:26 pm    Post subject: Reply with quote

Jim,

I got a package today from Mongoose in Ohio with all the replacement parts requested. I emailed at the beginning of this week. Despite the news about the delay in production, it is good to know that Mongoose has good customer service.

Paul
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Jim Lewis
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Location: Campbell, CA USA

PostPosted: Thu Feb 09, 2012 11:39 pm    Post subject: Reply with quote

Nissei wrote:
Jim,

I got a package today from Mongoose in Ohio with all the replacement parts requested. I emailed at the beginning of this week. Despite the news about the delay in production, it is good to know that Mongoose has good customer service.

Paul


That's good news Paul - I'll keep my eyes open!
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Jim Lewis
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Jim Lewis
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Joined: 25 Mar 2011
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Location: Campbell, CA USA

PostPosted: Fri Feb 10, 2012 10:54 pm    Post subject: Reply with quote

Update: I received my replacement parts from Mongoose this afternoon - great response time! Not only did they send me a replacement nacelle for by Frigate - they sent two complete Frigates! I know, they're small, but I'm happy!
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archon96
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Joined: 20 Aug 2011
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PostPosted: Fri Feb 10, 2012 11:39 pm    Post subject: Reply with quote

was gonna some really snide comment about mongoose but decided not too. good luck with the new parts.
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Scoutdad
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Joined: 09 Oct 2006
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PostPosted: Sat Feb 11, 2012 12:36 am    Post subject: Reply with quote

must be nice.
Sent a request for replacement parts about two weeks ago.
Got an email the next day... but still no replacement parts.
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